Delivery
Metro Deliveries:
Metro Delivery areas are defined as selected areas of Ratchaburi , Banpong  and  Prachuabkirikhan . Since these areas are closer to our warehouses, we are able to offer quicker delivery times.

Non-Metro Deliveries :
Regional and country areas are covered by Non-Metro Deliveries. Because deliveries to these areas have longer distances to travel, they incur different charges and delivery times from Metro Deliveries.
Regional areas incur a charge of $6.00 (excluding large items and special orders) and can take between 1 to 5 business days.
Country areas incur a charge of $30.00 (excluding large items and special orders) and can take between 1 to 5 business days.
Orders for in stock items placed after 11:30am will be delivered the following business day to metro areas of Ratchaburi , Banpong  and  Prachuabkirikhan.
Larger items and special orders incur additional delivery charge as they require extra handling and take longer to transport. The amount will be calculated at the checkout and is dependent on the size of the item purchased.
If your order also weighs over 200kg, it may be subject to an additional delivery charge. When this charge applies, one of our Customer Service Team Members will contact you prior to shipment with the total delivery cost.

Please Note:
During the 'wet season', deliveries to the world wide country may take longer due to adverse weather conditions. For the latest information based on your postcode, simply use our delivery estimator in the online shopping cart or call our Customer Service Team from Monday to Friday, 8am-8pm

Delivery to Remote Locations:
At Here  we endeavor to deliver above and beyond. However there are some locations that we are unable to deliver to due to the remote nature of some areas. If you have any queries about this please call office , Monday - Friday 8am - 8pm.

Warnambool - Free next day delivery for all orders over $100:
Next Day Delivery: Orders must be placed before 11.30am for next day delivery. Delivery time is based on working days, is approximate only and may vary according to weather and road conditions. “Special order” items may take longer. No liability for late delivery. Orders with a combined weight over 200kg (including non-Big and Bulky) may be subject to an additional delivery fee.

Warangal - Free next day delivery for all orders over $100:
Next Day Delivery:
Orders must be placed before 11.30am for next day delivery. Delivery time is based on working days, is approximate only and may vary according to weather and road conditions. “Special order” items may take longer. No liability for late delivery. Orders with a combined weight over 200kg (including non-Big and Bulky) may be subject to an additional delivery fee.

Click & Collect :
Delivery is FREE for Click & Collect. Delivery time frames to stores are 1 to 3 business days for Click & Collect in the Metro area and 2 to 7 business days in the Non-Metro area.
Place a Click & Collect order online and choose a store to pick up your order from. When collecting your order from the store, please bring your tax invoice, order confirmation or a valid ID for confirmation of purchase. Click & Collect is available on weekends and public holidays if a team member from your chosen store has confirmed that your order is ready for pick up.

Print & Copy :
Print & Copy items are subject to different delivery times from our other products. They require a lead time for printing, plus our print hubs are located in different areas from our warehouses

Large Items :
Large items are those which require extra handling. Because of this, they take longer to transport and incur a higher delivery charge.
Large item information appears on the 'Features' tab of the product page. It is also marked in the Shopping Cart with a note that says, 'large item delivery charges apply’
Large Item Delivery to Metro Areas
Large items incur a delivery charge of $40.00 for Metro Orders and take between 1 and 3 business days for delivery.
Large Item Delivery to Non-Metro Areas
Large items incur a delivery charge of $49.95 for Non-Metro 1 areas and $60.00 for Non-Metro 2 areas. The delivery times are between 1 to 5 business days for these items. If an order includes both stationery and large items, two separate charges for delivery are charged for both types of items. This is because large items are shipped from separate warehouses.

Orders Totaling Over 200kg :
Orders that altogether total over 200kg may be subject to a custom delivery charge, as they are outside our standard delivery criteria. An Pornwilai International representative from the Customer Service Centre will contact you and confirm this charge. If you have any queries about this please call OFFICE , Monday - Friday 8am - 8pm.

Special Orders :
Some items are marked as Special Order Items and are delivered separately from regular orders. These items may at times be delivered directly from our suppliers.
The delivery time frame is approximate depending on supplier availability. Customized Special Order Furniture items and Custom Print items cannot be returned or refunded due to change of mind as these products are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.
If the item you are ordering is a Special Order Item, special order information will be available on the 'Features' tab of the product page. Please also note the longer delivery times for Special Order Items.

Authority to Leave :
If you select the 'Authority to leave' option while checking out, we will leave your order on your doorstep even if no one is around to receive it.
Please note in this case Pornwilai International cannot be held responsible for lost or damaged deliveries after they have been dropped off.

Delivery Time Frames :
Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am - 5pm Monday to Friday, with the exception of Gold Coast deliveries, which are made between 8am and 6pm. We currently do not have a weekend delivery service.
During the wet season, deliveries to world wide outside country may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.
Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavor to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact our Customer Service Centre on OFFICE .

Pornwilai International
Copyright © 1985 Pornwilai International LTD.By Pornwilai Tokaew CEO All rights reserved

Our Delivery Promise :

We want to make your online shopping experience as quick and easy as possible. So we've devised a range of delivery options to ensure convenience and choice.